At a glance
Privacy has several layers: accommodation, shared facilities, appointments, communications and health information. Ask about each separately rather than relying on the word discreet.
Map the people involved
Understand who coordinates the stay and which external providers receive information. If a family member, assistant or adviser helps book, specify what they may receive. Practical involvement should not automatically grant access to clinical details.
Clarify the physical setting
Ask whether staff and guests share entrances, whether the spa accepts day visitors and whether transport is shared. Confirm any photography policy and how programme schedules are communicated.
Avoid absolute promises
Health professionals and operators have legal and safety responsibilities. Ask for a clear explanation of confidentiality and its limits. Keep booking communications separate from detailed health information until a suitable channel is confirmed.