At a glance
A good enquiry should clarify the service you are buying and the decisions still to be made. Keep the answers in writing so different providers can be compared fairly.
Programme and suitability
Who reviews suitability? Who leads the programme? Which appointments are included? What must be arranged before arrival? What happens if the proposed programme is not appropriate after assessment?
Accommodation and logistics
Which residence or room is confirmed? Are dining and facilities shared? How do airport transfers work? What is accessible without stairs? Can a companion attend, and at what cost?
Fees and follow-up
What is excluded? What are the deposit and cancellation terms? Who handles unexpected results? What records do you receive? Which follow-up services are included and which require separate payment?